Last updated: 14th August 2025
This Privacy Policy explains how Whiteoaks House Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, make a booking, or stay at Ripley Caravan Park. We are committed to protecting your privacy and handling your data fairly and lawfully.
1. Who We Are
Whiteoaks House Ltd
Ripley Caravan Park
Knaresborough Road, Ripley, Harrogate, HG3 3AU
Telephone: 01423 770050
Email: info@ripleycaravanpark.com
We are the “data controller” for the purposes of UK data protection law.
2. Information We Collect
We may collect the following personal information:
Name and contact details (address, email, phone number)
Booking details (dates of stay, pitch type, vehicle registration)
Payment information (processed securely via our booking provider)
Any correspondence you send us (emails, messages, or phone calls)
3. How We Collect Your Information
We collect your information when you:
– Make a booking via our third-party booking provider Camp Manager
– Contact us by phone, email, or in person
– Use our website or social media pages.
4. How We Use Your Information
We use your information to:
– Process and manage your bookings
– Contact you about your stay or booking
– Respond to enquiries and provide customer service
– Meet our legal and regulatory obligations
5. Sharing Your Information
We do not sell your information. We may share your information with:
– Camp Manager (our third-party booking provider) to process your booking
– Service providers who assist in operating our business (e.g., IT and payment processing services)
Legal or regulatory authorities if required by law
6. Data Storage & Security
Your personal data is stored securely and only for as long as necessary to fulfil the purposes we collected it for, or to meet legal requirements. We take appropriate security measures to prevent unauthorised access, loss, or misuse of your data.
7. Your Rights
Under UK data protection laws, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate information
– Request deletion of your personal data (in certain circumstances)
– Object to or restrict the processing of your data
– Withdraw consent where we rely on it to process your data
To exercise these rights, contact us at info@ripleycaravanpark.com
8. Cookies
Our website may use cookies to improve your experience. Cookies are small files stored on your device that help us understand how our website is used. You can control cookie settings in your browser.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “Last updated” date above.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Whiteoaks House Ltd
Ripley Caravan Park
Knaresborough Road, Ripley, Harrogate, HG3 3AU
Email: info@ripleycaravanpark.com
Telephone: 01423 770050
